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Frequently Asked Questions (FAQs)
General Information
1. What is iPoint.ae?
iPoint.ae is an online platform offering a wide range of electronics, accessories, and services. We aim to provide high-quality products and excellent customer support to ensure a seamless shopping experience.
2. How can I contact iPoint.ae?
You can reach us via email at ipoint.ae@gmail.com. For further assistance, please refer to our "Contact Us" page.
3. What are your working hours?
Our customer support team is available from 9:00 AM to 6:00 PM (UAE time), Sunday to Thursday, excluding public holidays.
Ordering and Payment
4. How do I place an order on iPoint.ae?
To place an order:
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Browse our catalog and select the product you wish to purchase.
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Click "Add to Cart" and proceed to checkout.
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Fill in your shipping and payment details.
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Confirm your order.
5. What payment methods do you accept?
We accept the following payment methods:
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Credit and Debit Cards (Visa, MasterCard, etc.)
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Online Bank Transfers
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Cash on Delivery (COD) within the UAE
6. Can I cancel or modify my order?
Orders can be canceled or modified before they are shipped. Contact our customer support team as soon as possible to request changes.
Shipping and Delivery
7. What are your shipping options?
We offer standard and express shipping. Delivery times vary based on your location:
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Standard Shipping: 3-5 business days
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Express Shipping: 1-2 business days
8. Do you ship internationally?
Currently, we only deliver within the UAE. Stay tuned for updates on international shipping options.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number on our "Order Tracking" page to monitor your shipment.
Returns and Refunds
10. What is your return policy?
We accept returns within 14 days of delivery if the product is unused and in its original packaging. Certain items, like personalized or clearance products, may not be eligible for returns.
11. How do I request a refund?
To request a refund:
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Contact our support team with your order details.
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Return the product to the address provided by our team.
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Refunds will be processed within 7-10 business days after we receive the returned item.
12. Are there any return shipping fees?
Return shipping fees may apply unless the return is due to a product defect or error on our part.
Account and Privacy
13. Do I need an account to shop on iPoint.ae?
No, you can check out as a guest. However, creating an account allows you to save your details for faster checkouts and track your order history.
14. How do you protect my personal information?
We implement strict security measures to safeguard your data. For details, please review our Privacy Policy.
15. Can I update my account information?
Yes, log in to your account and navigate to the "Profile" section to update your details.
Product and Warranty
16. Are the products on iPoint.ae original?
Yes, we only sell authentic and brand-new products sourced directly from manufacturers or authorized distributors.
17. Do your products come with a warranty?
Most products come with a manufacturer’s warranty. Warranty details are provided on the product page or can be confirmed by our support team.
18. What should I do if I receive a defective product?
If you receive a defective item, contact us immediately. We will assist you in returning the product and provide a replacement or refund.
Promotions and Discounts
19. How can I stay updated on promotions?
Subscribe to our newsletter or follow us on social media to receive updates on sales, discounts, and new product launches.
20. Can I use multiple discount codes?
Only one discount code can be applied per order unless stated otherwise in the promotion terms.
For further inquiries, please contact us at ipoint.ae@gmail.com or visit our "Contact Us" page. Our team is happy to assist you!