Frequently Asked Question (FAQ)

What is eSIM?

Definition: eSIM (Embedded SIM) is a digital SIM that removes the need for a physical SIM card.
Features:
- Easily transfer or activate a cellular plan digitally.
- Store multiple eSIMs on the same device.
- Use two phone numbers simultaneously.
- Offers better security since it cannot be removed if the device is lost or stolen.
Requirements:
- Device: iPhone XS, iPhone XS Max, iPhone XR, or later.
- Network: Your new iPhone must be connected to Wi-Fi.
- Location: eSIM is not available in mainland China; available in Hong Kong and Macao on some iPhone models.

Is it easy to transfer my data and set up my new iPhone?

iCloud: Seamlessly moves settings, photos, apps, and documents.
- Setup: Sign in to iCloud, access your previous device’s backup, and set up your new device in minutes.
- Storage: If you need more iCloud storage for the backup, temporary storage is granted free of charge (iOS 15+ required).
Quick Start:
- iOS 12.4 or later: Allows device-to-device migration, transferring data wirelessly from your old device to the new one.
Switching from Android:
- Download the Move to iOS app and follow the setup instructions on your new iPhone.

Will my iPhone work worldwide?

Global Compatibility: All iPhone models are designed to work globally, supporting both GSM and CDMA networks.
- International Roaming: Available in over 200 countries or regions on GSM networks.
- Carrier Financing: Contact your wireless carrier to confirm international roaming.
5G and LTE:
- Availability: Varies by country or region and depends on carrier support for specific 5G and LTE frequencies.
- Carrier Information: Contact your carrier for details on international roaming policies and rates.