Shipping & Returns

1. Return Window

• You have 15 days from receiving your item to request a return.

2. Eligibility for Return

• The item must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
• You need to provide the receipt or proof of purchase.

3. Starting a Return

• Contact iPoint.ae at ipoint.ae@gmail.com to initiate a return.
• If accepted, you will receive a prepaid return shipping label and instructions on how to send the package.
• Items returned without prior authorization will not be accepted.

4. Shipping Costs

• Return shipping costs are covered by iPoint.ae, but original shipping fees are non-refundable.

5. Refunds

• After receiving and inspecting your return, iPoint.ae will notify you of the refund status.
• Approved refunds will be processed to your original payment method.
• Processing times may vary depending on your bank or credit card company.

6. Damages and Issues

• Inspect your order upon receipt.
• Contact iPoint.ae immediately if there are defects, damage, or if you received the wrong item.

7. Exceptions / Non-Returnable Items

• Brand new items cannot be returned.
• Sale items and gift cards are non-returnable.

8. Exchanges

• To get a different item, return the original item and make a new purchase once the return is accepted.

Contact Information for Returns and Questions

• Email: ipoint.ae@gmail.com

Feel free to reach out if you need more details or assistance with a return.